How to return customized furniture
When purchasing customized furniture, due to the personalized characteristics of the product, the return issue is often more complicated than that of ordinary furniture. This article will combine the hot topics and hot content on the Internet in the past 10 days to provide you with a detailed analysis of the custom furniture return process, precautions and common questions to help you better protect your own rights and interests.
1. Common reasons for returning customized furniture
According to recent hot topics on the Internet, the main reasons for custom furniture returns include:
| Reason for return | Proportion | Typical cases |
|---|---|---|
| Size does not match | 35% | User measurement error causes furniture to fail to install |
| Color difference problem | 25% | The color of the actual object is quite different from that of the sample or design drawing. |
| quality issues | 20% | Furniture appears cracked, deformed, etc. |
| Shipping damaged | 15% | Bumps or damage caused during transportation |
| other | 5% | Design style does not meet expectations, etc. |
2. Legal Basis for Return of Customized Furniture
According to the relevant provisions of the Consumer Rights Protection Law and Contract Law:
| Legal terms | Specific content |
|---|---|
| Article 25 of the Consumer Protection Act | Customized products are not eligible for seven-day no-question returns. |
| Article 24 of the Consumer Protection Act | If the goods provided by the operator do not meet the quality requirements, consumers may request a return |
| Article 107 of the Contract Law | If one party fails to perform its contractual obligations, the other party has the right to demand returns and compensation. |
3. Specific process for returning customized furniture
1.Confirm reason for return: Make it clear whether it is a quality problem, size problem or other reasons.
2.Contact the merchant to negotiate: Provide relevant evidence (photos, videos, etc.) to explain the reason for return.
3.Reach a return agreement: Agree with the merchant on the return method, refund amount, etc.
4.Handle return procedures: Complete the return process according to the merchant's requirements.
5.Waiting for refund: It usually takes 7-15 working days to complete the refund.
4. Things to note when returning customized furniture
| Things to note | Detailed description |
|---|---|
| Keep evidence | Save order information, communication records, problem photos, etc. |
| Understand the terms of the contract | Carefully read the return clause in the purchase contract |
| timely communication | Contact the merchant immediately after discovering the problem to avoid delays |
| reasonable expectations | Customized furniture usually does not support returns without reason |
5. Recent popular custom furniture return cases
1.Color difference problem of a certain brand of customized wardrobe: The color of the wardrobe received by the consumer was seriously inconsistent with the sample. After negotiation, the merchant agreed to make it again.
2.Custom cabinet size wrong: Due to the designer's measurement error, the cabinet could not be installed. In the end, the merchant took full responsibility and issued a full refund.
3.Solid wood custom bed cracked: After one month of use, many cracks appeared. The test confirmed that it was a quality problem. The merchant agreed to return the product and compensate for it.
6. How to avoid custom furniture return disputes
1.Choose regular merchants: View merchant qualifications, user reviews and other information.
2.Confirm the design plan in detail: Repeatedly confirm key parameters such as size, color, and material.
3.Sign detailed contract: Clarify terms such as quality requirements, delivery time, liability for breach of contract, etc.
4.Check carefully when accepting: Raise issues immediately when you discover them to avoid wrangling afterwards.
5.Keep all credentials: Including contracts, payment records, communication records, etc.
7. Summary
Returning customized furniture is more complicated than ordinary furniture, and consumers should fully understand the relevant policies and risks before purchasing. When encountering problems, you should communicate rationally and safeguard your rights in accordance with the law. At the same time, merchants should also improve service quality and reduce the occurrence of return disputes. Through the joint efforts of both parties, the healthy development of the customized furniture market can be achieved.
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